TERMS AND CONDITIONS
By using, accessing or browsing on this website, you acknowledge and agree to be subject to the terms and conditions specified in the following document, usually referred to as “our terms”. In addition, you adhere to all regulations and standards set forth in these Terms and Conditions. The user who is completing the Japan Rail Pass application form or any of the other products offered is designated hereinafter as “the applicant”. The terms “we”, “our” and “the company” refer to Worldwide Rail Pass S.L. as a complete entity.
GENERAL INFORMATION
The following information requirements provided by the customer are registered as personal information in the secure database of this website: name, place of birth, date of birth, passport number, expiration date, date of issue and type of support document, e-mail address, postal address, telephone number, connection record, IP connection information, cookies and payment records. For more information regarding this section, please visit our privacy policy.
The applicant must never: provide erroneous or false information; omit information that is required during the online application form; or be deemed inappropriate to complete the application process, or otherwise ignore or change registration procedures. If this or its different variables happen, the company reserves the right to cancel and remove data from the applicant’s information without the possibility of obtaining from us any refund.
Use of our website
The Worldwide Rail Pass S.L. website (japanrailpass.store) and any of its related services is only for personal use. Our company is a private company that has the authorization to be considered the official vendor of the services. On the other hand, users of this website will respect the ownership of this website, and will not reuse, copy, change or download any part or all of it for commercial use.
Content of the Service
The applicant agrees to the conditions set forth in this document. The methods relating to the conditions of supply of this website are defined solely by Worldwide Rail Pass S.L. Please note that these conditions may be modified, altered or changed at any time for technical, safety or non-service reasons.
Our Service
Our task is to process online applications for the Japan Rail Pass, the products offered and/or travel documents. We use our own service in which we inform, collect information and submit it in the name of the applicant to the appropriate rail company- It is clear from this point on that by providing you with service you become our customer and therefore the established conditions will apply to you. Our responsibility and object are limited to the reception, management, support, support in the processing and issuance of the Japan Rail Pass and other products offered. At the moment you send us your application and it is accepted; you will receive an email in which we will notify you of this acceptance. In view of the characteristics of the order, it will be carried out as soon as possible. The request, processing and obtaining a Japan Rail Pass or any of the other products offered, is a completely personalized service for the customer. From this precise moment the contract between you and us is formalized, being a juridical, valid, effective and binding business.
Our service consists of processing online applications, being used to process and obtain the Japan Rail Pass and other products offered, for foreign citizens. Our exclusive services include, for example: a review of your information, translation of the information, assistance in preparing the form and printing the travel voucher to be exchanged at any Japanese airport.
You agree to send us all essential documentation, otherwise your application will expire by omission of your obligations as a customer, cancelling the application without the possibility of any refund of the amounts paid since there is no error, omission or fault attributable to our company.
Our task will be, as far as possible, to provide you with precise and clear information in order to ensure that your request is obtained, in form and time. You should consider that the criteria are general and variable, depending on the relevant providers that may change the requirements. Our job will be to inform you on time of any changes that may occur.
Fees
Please, note that all listed prices on this website as being converted from Japanese Yens, therefore the currency exchange rate may vary, depending on the time it was last calculated. We are aiming at always providing the most updated prices for the displayed currencies on our web. However, if there are any unexpected/unforeseeable changes to the currency rate, we will not be liable for this, nor for any unexpected price variations, which are consequence of the rate change or price changes made by the respective Japanese officials.
Final price include the costs for our service, those charged by provider, courier service if necessary, and that are satisfied by the client. Our company’s fees are non-refundable as well as payments made on your name to the provider..
Before making payment for your order, you will have the opportunity to review all the details you have provided on your screen and make any necessary changes if necessary. If you have made a mistake, it is important that you correct it before proceeding. Once you have confirmed the details, you will be required to proceed with payment.
By contracting our services you are accepting this policy of terms and conditions and agreeing to be bound by Worldwide Rail Pass S.L., which is assuming a number of administrative responsibilities and is responsible as the financial institution for processing payments from the applicant passing through Worldwide Rail Pass S.L., including taxes, compliance risk, invoicing, refund requests or any other dispute. Worldwide Rail Pass S.L. is a company based in Spain, Av. de la Via Augusta, 15-25 | Edificio B1 | Planta 6 – 08174 Sant Cugat del Vallès (Barcelona), registered with the Chamber of Commerce, with registration number CIF: B67435644. The Merchant of Records ensures that all digital transactions are encrypted and protected through high-tech firewalls and physical security, handled with precision and in full compliance with the Regulations of the Act.
Payment
The User may pay for the service through payments by credit and / or debit card specifically Visa, MasterCard and Maestro. The use of the payment systems expressly recognized in the terms and conditions of the service implies the express authorization of the user in favor of the selling party, to charge the amounts due at the time of placing the order.
Limitation of Liability
The rail company that validates the documents will be the one who takes the decision in relation to the application presented. That is why the authority may reject any request, with or without grounds. It is for this reason that we recommend to make the purchases with sufficient time, as well as to postpone the acquisition of tickets or homologues, until the obtaining of the Japan Rail Pass or requested product, not being our company responsible in any case for the expenses related to these.
The task of our company and for which it will make an effort in all senses, is to process the requests ordered by the client. The company will not be responsible for any extraordinary expenses that may arise from the management.
Our company will make the necessary arrangements to obtain your Japan Rail Pass or product requested, always completed under the instructions given by the customer in the questionnaires filled out and presented in the application. Any error, omission or lack of contractual good faith will not be applicable to our company under any circumstances.
The client must ultimately take into account that the refusal to use the Japan Rail Pass or another product ordered is possible even if in possession of the appropriate documents, due to the decision of the authorities in charge of acceptance, which is why our company is not responsible in any case for the facts mentioned. We do not take responsibility as a company for delays, errors or any other claim related to transport in Japan as we are not the final providers of these services. Our responsibility begins and ends with the provision of the products and services offered by this website, so it is not possible on our part an absolute control of prices or availability of them.
The controversies that can derive from this agreement will be governed by the spanish laws and by means of the acceptance of the same one, it is agreed to submit to the exclusive jurisdiction of the courts located in Barcelona.
Our company will not be partially or totally responsible for errors, omissions or delays in relation to necessary third parties, such as transport or logistics companies, for the personal delivery at home of the requested documentation. In the event of any inconvenience or delay, it must be the applicant who settles disputes directly with the third-party issues, since our job is to process and send the requested as far as we can and never responding for third parties outside our company.
